Claims

Should the unthinkable happen, your financial wellbeing is our priority. File your claim and we’ll ensure you have the financial support you need.

How to claim

Claim today in 4 easy steps.

Filing a claim with First Africa Life is simple and straightforward. Just follow the easy steps below to get started, or contact our team for help.

Initiate your claim

Choose the relevant claim type to access the applicable claim form. Download the form and gather all the required supporting documentation.

Submit Your Claim

After filling out the claim form and obtaining the necessary supporting documentation, submit your claim to us.

We Assess Your Claim

After we have received all the necessary information, we will make a fair decision on your claim and let you know the outcome as soon as possible.

We Pay Your Claim

We will pay out the benefit amount if your claim satisfies the terms and conditions of your policy.

Start Your Claim

Select a claim type to file.

To start, please select which type of claim you would like to file from the options listed below.

Death Benefit

Pay a lump sum to beneficiaries after the policyholder’s death for financial support.

Total And Permanent Disability Benefit

Receive a lump sum in case of permanent disablement.

Critical Illness Benefit

Lump sum for critical illness treatment worldwide, reducing other cover.

Waiver of Premium on Temporary Disability Benefit

Premium waiver for a specified number of months if you become temporarily disabled and are unable to earn an income.

Child Death Benefit

Lump sum paid for the death of a covered child, based on a statutory sliding scale.

Request a Callback

Need help? We'll call you!

We understand that the claims process can be stressful, especially when you’re going through a difficult time. If you need any help, complete the form and someone from our claims team will reach out and assist you.