Contact us
Reach out to any of the departments listed below if you require help or wish to converse with a cheerful member of the First Africa Life team. Keep in mind that our Client Care Department is also merely a phone call away at +27 60 592 9808.
Sales
- Mon-Thurs:
- Friday:
- Saturday:
- Public Holidays:
- 08:00-19:00
- 08:00-18:00
- 08:00-13:00
- 08:00-15:00
Customer Care
- Mon-Thurs:
- Friday:
- Saturday:
- Public Holidays:
- 08:00-19:00
- 08:00-18:00
- 08:00-13:00
- 08:00-15:00
Claims
- Mon-Thurs:
- Friday:
- Saturday:
- Public Holidays:
- 08:00-19:00
- 08:00-18:00
- 08:00-13:00
- 08:00-15:00
Report Scams
Report scam emails or calls. Our team is available 24 hours a day, 7 days a week.
Report fraud to our independent hotline:
Please be aware that your call and all details will be handled with the highest confidentiality, and you have the option to stay anonymous – this fraud hotline can only work effectively with your complete collaboration. Independently managed whistleblowing line: whistleblow@firstafricalife.co.za or call +27 60 592 9808.
Feedback? Complaints? Send us your comments!
Our team is standing by to assist you with any feedback, guidance, or support; you can send your request directly to the relevant department.
Our Address
Where to find us:
Visit us on location at our offices, or send any postal communication to the address listed below. For questions, please email our Customer Care team.
Physical Address
Rosebank Office Park, 181 Jan Smuts Avenue, Parktown North
Postal Address
Rosebank Office Park, 181 Jan Smuts Avenue, Parktown North
Postal Address
Rosebank Office Park, 181 Jan Smuts Avenue, Parktown North